JOMO London

Returns / Refunds

Thank you for your order, we hope you are pleased with it.

We do not accept returns due to the nature of the product.

If your goods arrive damaged, faulty, incomplete or if you receive the wrong order, we will replace or refund your order and arrange for return posting should you wish to send products back to us, at no additional cost.

Please note the above option will be carried out provided that you tell us within 7 working days after the day on which you received the products.

Photographic evidence will be required for any refund where the product is deemed faulty or damaged, or where the wrong order has been received.

Shipping

At Jomo London we are currently only able to ship to the UK and EU.

UK Shipping involves a tracked 24hr DPD working day delivery, on some rare occasions can take longer..

Once placed, your Jomo London order will normally be dispatched within 24 hours, with the exception of weekends and national holidays.

EU SHIPPING : 3-4 days, flat rate of £12

Due to Brexit and the customs data required to ship to the EU it has led to a steep rise in shipping costs from the UK. We are working hard with our logistic partners to bring this cost down in the near future.